Keith Holland - State Farm Insurance Agent at 201 North Main Street e in Boaz, Alabama

Customer Reviews about Keith Holland - State Farm Insurance Agent

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  I had been with State Farm-Keith Holland for 5 or 6 years, and out of those 5 or 6 years, I had two accidents. My first accident wasn't an issue as far as being handled because it was a minor fender bender. My second accident resulted in totaling my car. I understand that the agent isn't the only one involved when it comes to totaling a vehicle, but it was one of THE WORST experiences of my life. I was the one calling corporate every day because nothing was getting handled, and no one was following up. This went on for 30 DAYS! When everything was all said and done, I was told "you better be glad we didn't drop you Emily". At the time, all I wanted to do was leave my insurance company, but I felt bad because they'd just paid out for my car. My insurance went up, as expected, but close to one year later, my insurance went up $35 more dollars a month. When I called the find out why, no one called me back, so I dropped my insurance with State Farm and went with Geico. My insurance was set to come out the following day, at the new rate, so I would assume the new rate is covering the coming month. When I called my agent to find out when I would get my check back, I was told that I wouldn't be getting one back. He said that it was for last month. If I was paying for last month, then the new premium shouldn't come in effect until the next month's payment, and he said he understood, but I more than likely wouldn't be getting anything back. My last couple of years with this agent have been nothing but a nightmare. When your client, who pays EVERY month and is the reason you have a business, calls, you need to do everything you can to give them a solid answer. I'm not sure who/what is at fault, but I will NEVER go back to State Farm, and if I were to, it definitely wouldn't be with this agent.
  January 03, 2017

  by Emily Todd

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About Keith Holland - State Farm Insurance Agent in Boaz